Company Policies
Clear information about returns, shipping, website terms, and how C&Z Parts handles customer information.
Returns | Shipping | Terms of Service | Privacy Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error, such as receiving an incorrect or defective item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases you will receive it more quickly. This period includes return transit time, processing after receipt, and the time required by your bank to process the refund.
To request a return, please contact us with your order number and details about the product. We will respond with return instructions. Items must be returned in their original condition unless the item was received damaged or defective.
Available shipping methods and delivery estimates are shown during checkout. Orders ship from the United States. Restrictions may apply to certain products and destinations.
Delivery dates are estimates and may be affected by product availability, carrier operations, weather, customs, or other circumstances outside our control. Customers are responsible for providing a complete and accurate delivery address.
By using candzparts.com, creating an account, or placing an order, you agree to these terms and the policies shown on this page.
We make reasonable efforts to keep product descriptions, cross references, images, pricing, and availability accurate. Specifications and availability may change without notice. Buyers are responsible for confirming that a product is appropriate for the intended application before installation.
Submitting an order is an offer to purchase. C&Z Parts may accept, decline, hold, or cancel an order when necessary because of availability, pricing errors, payment review, suspected fraud, account status, or other operational reasons. Purchase-order and approved net-term options are available only to eligible business customers and require a valid purchase-order number when requested.
You are responsible for maintaining the confidentiality of your account credentials and for activity under your account. You agree to provide accurate and current account, billing, shipping, and order information.
Product warranties, when applicable, are described with the product or provided by the manufacturer. To the fullest extent permitted by law, C&Z Parts is not responsible for indirect, incidental, or consequential losses arising from use of the website or products. Nothing in these terms limits rights that cannot legally be limited.
You may not misuse the website, attempt unauthorized access, interfere with store operation, or use site content in violation of applicable law. Website content, branding, images, and design are owned by or licensed to C&Z Parts and may not be reproduced without permission.
We may update these terms and policies by posting a revised version on this page. Continued use of the website after an update constitutes acceptance of the revised terms.
This Privacy Policy explains how C&Z Parts collects, uses, and shares personal information when you visit candzparts.com, create an account, place an order, or contact us.
We use information to create and manage accounts, process and deliver orders, provide quotes and support, communicate about transactions, prevent fraud, maintain security, improve our products and services, comply with legal obligations, and send marketing communications when permitted.
We may share information with service providers that help us operate the store, including BigCommerce, payment processors, shipping carriers, analytics providers, technology vendors, and professional advisers. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction.
We and our service providers use cookies and similar technologies for essential store functions, preferences, security, and analytics. Browser settings may allow you to limit cookies, but some store features may not work correctly without them. You may unsubscribe from promotional email using the link included in those messages.
We retain information for as long as reasonably necessary for the purposes described above, including legal, accounting, fraud-prevention, and dispute-resolution requirements. We use reasonable safeguards, but no method of transmission or storage is completely secure. Depending on where you live, you may have rights to request access, correction, or deletion of personal information, subject to applicable exceptions.
Questions about these policies or privacy requests may be sent to contact@candzparts.com or mailed to C&Z Parts, 92 Bladin Ave Unit C, Framingham, MA, United States.
Last updated: October 15, 2026.